Without FlexiStars
- Guest leaves unhappy
- Manager hears nothing
- Problem repeats next service
- The first signal may be public
★ Guest recovery, built for hospitality
Fix the bad experience before it becomes a bad review.
FlexiStars gives guests a private way to speak up, alerts your team while there’s still time to recover the visit, and shows you what keeps going wrong.
Private feedback
Fast recovery
Public review links
No review gating
GUEST NEEDS ATTENTION
Service took too long
2.0 ★
“We’ve been waiting over 35 minutes for our mains.”
THIS WEEK
8issues raised
7 resolved11m median
PUBLIC REVIEW
★★★★★
Your choice stays open.
Same destinations after positive or negative feedback.
↗ Review click tracked
✓ Case resolved
Restaurants•Cafés•Bars•Pubs•Hotels•Venues
The problem
The guest who says nothing is the one you can’t recover.
A star rating tells you what happened after the moment has gone. FlexiStars gives guests a fast private route while the experience can still be fixed.
With FlexiStars
- Guest speaks up privately
- Manager sees the issue fast
- Team acknowledges and resolves it
- Patterns become visible over time
How it works
From QR scan to recovery. In three moves.
Nothing for guests to install. No long survey. No manager CRM project.
1
How was your visit?
★★★★★
Tell us what happened…
Guest scans and speaks up
A simple mobile page collects private feedback, comments and contact details if they want a response.
2
2★Slow serviceNOW
3★Order issue8m
5★Great visit14m
Manager sees what needs attention
Problem feedback becomes a recovery case with the context needed to act, not another spreadsheet to check later.
3
AcknowledgedManager picked it up
ContactedGuest replied
ResolvedCase closed
Recover it. Learn from it.
Acknowledge, contact, make a note or offer, resolve — then see what issues keep appearing week after week.
Inside FlexiStars
Built for the moments that actually affect guest experience.
Simple enough to use during service. Useful enough to change what happens next service.
RECOVERY INBOX
Know what needs attention now.
Filter new, acknowledged and resolved cases. See the rating, comment and contact request together.
New 3Acknowledged 2Resolved
2★
Long wait“Still waiting for mains…”
NEW3★
Wrong orderContact requested
NEW5★
Lovely teamNo action needed
Feedback that doesn’t have to be public to be useful.
Capture the detail behind the score: what went wrong, what they want you to know and whether they want a response.
“Food was great. We just couldn’t get anyone’s attention for the bill.”
No review gating.
The same configured public review destinations remain available after positive or negative private feedback.
GTripadvisorf+ your choice
Email and phone, collected separately.
Guests can ask to be contacted about feedback and separately choose whether to receive venue news and offers.
WEEKLY SIGNAL
See the pattern behind the complaints.
Ratings, low-score volume, recovery status and themes give operators a clearer view of what keeps repeating.
THIS WEEK4.2average score
↗ 0.4
Reputation without the tricks
Private feedback. Public choice. Clear separation.
FlexiStars is designed so a guest can tell the venue what happened privately without losing access to the venue’s configured public review links.
✓ Same public destinations after positive or negative feedback
✓ Marketing consent separate from recovery contact
✓ Marketing boxes unticked by default
✓ Guest privacy information built into the flow
Thanks for telling us.
Your feedback has been sent privately to the team.
OPTIONAL
Want to share your experience publicly too?
Available to every guest.Part of the FlexiWork family
Use FlexiStars on its own. Or alongside the tools that run your team.
FlexiStars is an independent module from FlexiWork Ltd — built for hospitality businesses that want a simpler way to hear, recover and learn from guest experience.
Explore FlexiWork ↗Your guests are already telling you what they think.
FlexiStars makes sure the right person hears it while there’s still something they can do.